Shipping, Refunds and Returns

SHIPPING REFUNDS AND RETURNS

COMPANY DETAILS AND DEFINITIONS

The Sierra Nevada Shop is the online trading name used by Sierra Nevada Brewing Company UK (SNBCUK) company number 12005214 operating in the United Kingdom.

Redpanda Fulfilment Ltd runs and operates The Sierra Nevada Shop for SNBCUK. The trading address and contact details for Redpanda Fulfilment Ltd are:

Unit 2 Globe Park
First Avenue
Marlow
Bucks
SL7 1YA

Company Number: 07821356
VAT Number: 323846009

We can be contacted at admin@redpandaltd.co.uk

Redpanda Fulfilment Ltd ("we" and "us") is the operator of (https://www.sierranevadashop.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. Any orders over 24 units will automatically go onto pre-order. We want to ensure that our beer stocks are as fresh as possible therefore we hold limited stocks in our UK warehouse. If your order goes onto pre-order you will be notified of a shipping date before you confirm your order.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer. If you are a wholesaler and are on our net terms agreement the cost of delivery will be added to your order during checkout.

3. Returns

Redpanda Fulfilment Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to your original payment method. We will notify you once this has been completed via email.
(Redpanda Fulfilment Ltd) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms

4.1 UK Shipment time

Consumer orders if received before 3pm will be sent out same day for next day arrival (subject to any local COVID-19 delays at local carrier depots which will be outside of our control)

Strainge Beasts will be delivered in units of 6x 355ml cans in temperature maintained packaging between 3 and 9 degrees centigrade. Please remember to put these cans into your chiller on receipt.

Trade orders received will be delivered approximately 6 weeks from order date. You will be contacted to book in your delivery once the stock is in the UK.

4.2 Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched – please email us at admin@sierranevadashop.co.uk

4.3 P.O. Box Shipping

Redpanda Fulfilment Ltd are unable to ship to P.O. box addresses

4.4 Military Address Shipping

We are able to ship to military addresses in the UK

4.5 United Kingdom Shipping

We are able to ship to England, Wales and Scotland postal addressed
Sorry we are unable to ship to Northern Ireland currently

4.6 Items Out of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. Pre-orders can be made.

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can look into any delays

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged in Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier or haulier and get in touch with our customer service team. If the parcel has been delivered without you being present, please contact our customer service team for assistance.

7. Duties & Taxes

7.1 VAT

For consumer orders VAT has already been applied to the price of our goods as displayed on the website.

For trade orders VAT will be applied to your order at the checkout

7.2 Import Duties & Taxes

All stock dispatched from us is UK duty paid

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at admin@redpandaltd.co.uk

4th October 2023